Shaping the future of your water and waste water services

Closed 31 Aug 2018

Opened 28 Feb 2018


Welcome to our consultation on: Shaping the future of your water and waste water services. We have set out how we propose to support our customers and communities across Scotland in the decades to come.
We provide vital water and waste water services to nearly every household and business in Scotland. Our drinking water and the quality of Scotland’s water environment are at their best ever levels. Through our work, we make a vital contribution to Scotland’s health, prosperity and the sustainability of our natural environment. As such, our vision is to be trusted to care for the water on which Scotland depends.
You, as our customers, are at the heart of our business and through this consultation we invite your views on our ambitions and proposals.
Douglas Millican, Chief Executive
Douglas Millican
Chief Executive


Shaping the future document and website

If you haven't seen our dedicated website, please follow this link. You can also download a printable version (pdf), by clicking the icon below.


How to respond?

We would encourage you to use the online survey facility, however if you wish to respond via email or post, the contact details are below.

Write to us at our head office:

Shaping the Future
Castle House
6 Castle Drive
Carnegie Campus
KY11 8GG

Email us:

Why We Are Consulting

We want to hear a wide range of opinions and views from Scotland's diverse people directly. Although we are arranging a number of engagements up and down the country, we recognise that people who might have an important point to make may not be able to attend.

Each and every one of us has a role to play in shaping the future of water industry in Scotland. Adding your voice will help to shape the future of your water and waste water services.


What Happens Next

Thanks for visiting our site; this consultation is now closed.

We will review all the responses before publishing our finalised Shaping the Future document alongside our Strategic Plan in 2019.